Richway offers a comprehensive warranty for all of their products.
Products covered: Biomat 7000MX (Professional, Mini, Single, Queen, King), Biobelt 7000MX, Amethyst Pillow, Quantum Energy Pad, Quantum Energy Comforter, Alkal-Life 7000sl, Rejuvena 7000
Richway & Fuji Bio Inc. warrants the covered product to be free from defects and malfunctions at the time sold. "Defects" as used in this warranty, are defined as imperfections which impair or impede the function and use of the product.
How long the warranty lasts
This warranty lasts 3 years from the date of delivery. This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership.
What this warranty covers
- Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement, and carry case.
- Quantum Energy Pad / Quantum Energy Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case.
- Alkal-Life: This warranty covers any defects or malfunctions in the main unit and accompanying parts.
- Rejuvena: This warranty covers any defects or malfunctions in the main unit, adapter, and USB charger.
If Richway & Fuji Bio determines that such goods are defective, within the period of this warranty, Richway & Fuji Bio will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee, which can be found on Richway’s website.
Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all Richway & Fuji Bio obligations in respect to the goods furnished under this agreement.
What this warranty does not cover
This warranty does not cover:
- natural disaster,
- insufficient or excessive electrical supply,
- ordinary wear, fading,
- failure to follow instructions and improper maintenance.
Richway & Fuji Bio shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse.
This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products by surplus or bulk re-sellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products of parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Richway & Fuji Bio.
This is why it is so important to purchase your Biomat or any other Richway products from an Authorized Richway Distributor, like Liv Healthy™. Some websites offer people a great deal on a Biomat and forget to tell the purchaser that they are getting a used product or one without warranty. You know you have a full warrantied product if you receive a receipt from Richway and Fuji BIo with an RI# on it. This RI# corresponds with your order in Richway’s customer database and is necessary for all warranty work.
How to get service
To obtain service under this warranty,
1) Contact the Independent Sales Associate (ISA) who you purchased the product from (it's on your receipt). They will begin the process for you.
For orders processed through Liv Healthy™, you can contact us for assistance.
If you do not have your receipt, you can contact Richway directly at:
808-589-2800 or Toll Free in North America 1-855-338-6410
How do state laws apply
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranties last the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations of exclusions may not apply to you.
*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this warranty and policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on this Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.