Trade-in









Richway Products Trade-in Policy


You can trade in your old Richway & Fuji Bio products and apply a credit towards your new purchase! It is an easy and affordable way to upgrade to a newer product model.

Products eligible for the Trade-In Program:
● Biomat®
● Orgone BiomatTM
● Bio-beltTM
● Amethyst Pillow
● BioAcoustic MatTM
● BioAmethyst CushionTM
● Quantum Energy Pad®
● Quantum Energy ComforterTM 
● Alkal-LifeTM

How it works:


1. Trade-in for equal or greater value:
Receive a 30% credit from your original purchase price towards a product of equal or greater value.

Trade-in for a product of equal value
Example:
Biomat® Professional → Biomat® Professional
Original Purchase Price $1,450 x 30% = $435 (credit)
Current Purchase Price $1,950 - $435 (credit) = $1,515 (plus shipping & handling)

Trade-in for a product of greater value
Example:
Biomat® Professional → Biomat® Single
Original Purchase Price $1450 x 30% = $435 (credit)
Current Purchase Price $2950 – $435 (credit) = $2,515 (plus shipping & handling)


2. Trade-in for lesser value:
Receive a 30% credit toward a product of lesser value.
Example:
Biomat® Professional → Biomat® Mini
Original Purchase Price $1450 x 30% = $435 (credit)
30% OF the current full price + Plus shipping & handling


How to get assistance with processing your Trade-in:

Please contact Richway Technical Support:
808-589-2800 x114
855-338-6410 x114 (toll-free)
rma@richwayusa.com

Provide the following information:  Richway Invoice (RI) number from your purchase
 Name of the original purchaser
 Product’s Serial Number (SN)
 Order and shipment information for your new purchase


Richway will send you a Trade-In Application and a draft of your new order. Please complete and sign both forms and return via email or with your product.


How to send in your product:


1. Determine which products need to be returned.

● Trade-ins within 1st year of delivery:
For trade-ins on products that are still within the 1st year from date of delivery, we request that all parts are to be returned in order to complete the trade-in.

● Biomat® / Orgone BiomatTM / Bio-beltTM / BioAcoustic MatTM:
For these products, we only require the return of the controller and a photo of the product with the serial number (must be clear / legible).

● Alkal-LifeTM Lease Units:
For leased Alkal-LifeTM units, we are currently extending the service of sending you an electronic label for the return of the unit.

● All other products:
For all other products, we require you to send us the entire product.


2. Pack your product for return.
Pack items securely.
Write or print the RMA number on the outside of the package. The RMA number should be legible and in a visible area.

Note: Products shipped to us without an RMA number will be refused and/or returned to the sender. Richway will not be responsible for packages that are shipped without an RMA number.

3. Ship your product, postage paid to:
Richway & Fuji Bio Inc. 1314 S. King St., Suite 520 Honolulu, Hawaii 96814
Package(s) must have a tracking number. UPS, FedEx and USPS shipments can be tracked.
If sending via USPS, you may ensure your product at your discretion, but the insurance receipt cannot be used for tracking.
Any package(s) shipped to Richway are considered the customer’s property and responsibility until it is received. The customer is responsible for monitoring and ensuring their shipment is received by Richway. Please keep your tracking number on record to monitor your shipment.
If you are sending your Trade-in Application Form, Order Form, and/or a check payment, please enclose these securely in an envelope and tape it to the product.
Make checks payable to Richway & Fuji Bio Inc. and indicate the RI number in the reference section.


How to receive your new product:


Your new order will be processed once we receive your product, Trade-In Application and Order Form.


Terms and Conditions:


1. Credit from one trade-in product may be applied to the purchase of one new product only. More than one product cannot be traded in to receive a greater discount on a new product.
2. Trade-in orders count towards Business Volume / Points but does not count towards Commission or Product Certificates.
3. Trade-in orders and Product Certificate orders are not eligible for trade-in. Once you’ve traded-in a product, the associated warranty for that product will be void.
4. Customers are responsible for disposing of the mat portion of the Biomat® / Orgone BiomatTM / Bio-beltTM / BioAcoustic MatTM products according to their state or local regulations.


*The Trade-In policy is a separate service from the Product Warranty.
*Trade-in orders do not count towards Points, Commission, or Product Certificates.
For Richway's Care & Warranty Policy visit: https://livhealthy.tv/prices/warranty/


Please note: Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this Repair Service Policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on the Site. You are responsible for reviewing the notice and any applicable changes. Changes may be posted without notice to you.